You are required to attend the service you have booked your ticket for. If you would like to attend another service, you will need to cancel your original ticket and register for an additional ticket.
When do I get my tickets?
E-tickets will be sent out immediately upon registering, an email will appear in your inbox with the ticket attached.
Do I have to book a ticket online or can I turn up at the event and get a ticket?
We encourage you to book your ticket early to ensure a seat, we will allow people to come the night of without registering but they will be seated 10 minutes after ticketed guest have had the door opened for seating and will be on a first come first serve basis.
Will seating be allocated or can I sit with my friends if we haven’t booked together?
Seating arrangements for Christmas Eve this year will be general admission so you will be able to pick your seats on a first come first serve basis when you get to the venue. We will have family seating areas available for families with children to ensure a good view and allow us to film the event with minimal distractions on camera.
Can I bring my kids?
Creative Christmas Eve is for the whole family, so we encourage kids to enjoy the show with you. There will be kid’s programming running on the night for ages 0-5. Kids 5 years and older are required to register for a ticket to attend the main service.; babies under the age of 5 will be attending our kids program in a secure and safe environment. There will also be a parent viewing area available with a live feed for parents with small children who are not wanting to place their children in childcare. This room is not inside the auditorium and will view the service via video.
I have not received my e-ticket, can I just turn up on the day?
I’m a volunteer, do I need to have purchased a ticket for both services?
You will need to speak to your team leader who will give you information about booking a volunteer ticket. This is so that you have access into the building early. You only need to be signed up for a service if you are planning to attend it and utilize a seat in the auditorium and you must make sure your team leader knows which service you are able to serve on.